Customer service hours
Monday to Friday: 09:00 – 17:00 CET
Closed on weekends and public holidays.Prefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
Contact us
We'll get back to you as soon as possible, within 24 hours on weekdays.
Frequently asked questions
We’ve brought together some commonly asked questions
Do you offer wholesale prices?
Yes, we provide artists, creatives, and all kinds of clothing projects with a wide range of garment customization services and textile solutions to bring their ideas to life from anywhere in the world. our professional team closely monitors the entire creation process, offering updates, assistance, and guidance at every step.
Feel free to contact our wholesale team at support@emcustomslxb.com, and we will guide you through the process.
Which countries do you ship to?
We currently ship to most European countries. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
What is your return policy?
You have the right to return your order within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back to receive return instructions.